Widerrufsrecht

Refund & Return Policy

At AutoPump by Ordiniq, we take pride in delivering high-quality products and reliable customer service. This policy explains our returns, refunds, and warranty processes. Please read it carefully before making a purchase.

1. 90-Day Guarantee for Non-Performing Products

We offer a 90-day money-back guarantee for products that fail to perform as advertised during this period.

If the product does not sustain its promised functionality within 90 days and we are unable to provide a working replacement, you will be entitled to a refund.

To make a claim, please contact our support team at support@getautopump.com, providing:

  • A detailed description of the issue

  • Clear photographic or video evidence demonstrating the fault

Our team will review your claim and guide you through the replacement or refund process.

2. Faulty or Missing Items

Faulty or missing items must be reported within 30 days of delivery.

If your order arrives faulty or incomplete, please contact support@getautopump.com within this timeframe and provide clear photo or video evidence. We must receive valid evidence within 30 days for the claim to qualify.

Where appropriate, we will aim to resolve the issue by offering a replacement. Claims made after 30 days may be limited to replacement only.

3. Non-Eligible Returns and Refunds

Returns or refunds will not be accepted for the following reasons:

  • Change of Mind – We do not accept returns or issue refunds for change-of-mind purchases.

  • Personal Preference – Returns due to personal taste, expectations, or preferences are not eligible.

  • Improper Use or Mishandling – Damage caused by misuse, neglect, or failure to follow instructions is not covered.

4. Return Process

To request a return or refund, you must contact our support team at support@getautopump.com within 2 days of identifying the issue, providing a detailed explanation and supporting photographic or video evidence.

If your return is approved:

  • We will arrange a pre-paid return collection

  • Returns must be completed within 14 days of approval

  • Items must be unused, in original packaging, and in resalable condition

Return Collection Fee

A deduction of £6.99 will be made from any approved refund to cover the cost of the return collection service.

Please ensure items are securely packaged to prevent damage in transit.
Returns sent without prior approval will not be accepted.

5. Refund Processing

Approved refunds will be issued to the original payment method once the returned item has been received and inspected.

Please note that refund processing times may vary depending on your bank or payment provider.

6. Exchange Policy

We may offer a direct exchange if your claim can be validated using the evidence provided.
If validation is not possible, you must follow the standard return process to receive a refund or replacement.

7. Non-Compliance With Policy

If a returned item does not meet the conditions outlined in this policy, we reserve the right to:

  • Refuse the refund, or

  • Deduct the value of any FREE gift or the main product from the refund amount

FREE gifts must be returned unopened and in resalable condition if included with a returned order.

8. Undelivered, Refused, or Returned-to-Sender Parcels

If a parcel is:

  • Undelivered due to an incorrect or incomplete address provided by the customer

  • Refused, not accepted, or uncollected

  • Marked as “Returned to Sender” by the courier

The order will not be eligible for an automatic refund.

To have the order resent, customers must purchase a £14.99 reshipping service through our website using a payment link provided by our customer service team.

9. Policy Changes

Ordiniq reserves the right to amend this policy at any time. Any changes will take effect immediately upon publication on our website.

FREE Gift Policy

From time to time, AutoPump by Ordiniq may include FREE gifts with qualifying orders.

  • FREE gifts are subject to availability and stock levels

  • FREE gifts are not covered by the 90-day guarantee or warranty

  • If an order is returned, FREE gifts must be returned unopened and in resalable condition

  • We reserve the right to remove FREE gifts from orders at any time without prior notice

AutoPump Warranty Conditions

  • The warranty applies from the date of purchase

  • Proof of purchase is required for all claims

  • Normal wear and tear is not covered

  • Unauthorised repairs or modifications void the warranty

  • Damage caused by misuse or failure to follow instructions is excluded

  • Claims made after warranty expiry will not be accepted

  • Accessories, third-party components, and water damage are not covered

Warranty Claim Process

  1. Contact Support
    Email support@getautopump.com with a description of the issue and supporting photo/video evidence.

  2. Return Instructions
    Our team will provide the return address if the claim proceeds.

  3. Send the Item
    Customers must send the faulty item using a tracked service and cover the return shipping cost.

  4. Assessment Period
    Returned items will be assessed within 14 days of receipt.

  5. Outcome
    If approved, customers will be offered a repair or replacement in line with warranty terms.

Ordiniq reserves the right to decline claims that do not meet the conditions outlined above. Warranty terms are subject to change without prior notice.

For any questions regarding this policy, please contact support@getautopump.com. We are committed to resolving issues fairly and efficiently.